CORRECTIONS POLICY

How We Correct and Update Our Information

Services.Contractors aims to give homeowners accurate, current, and useful information. When we identify a meaningful factual error, outdated statement, or unclear explanation, we review it and make the appropriate change.

OUR RESPONSIBILITY

Accuracy matters more than pretending a page was always right.

Home-service information can influence decisions about project scope, costs, materials, contractor conversations, timing, safety, and the questions a homeowner asks before hiring.

If we discover that a meaningful factual statement is wrong, our goal is to correct the information rather than quietly preserve an inaccurate version.

Not every edit is a correction. Some changes simply keep information current or make an explanation clearer. We distinguish between those situations below.

TYPES OF CHANGES

Correction, update, and clarification mean different things.

Using the right description helps readers understand why information changed.

CORRECTION

A factual statement was materially wrong.

A correction addresses information that was inaccurate when published or became demonstrably incorrect because of an error in the article.

Examples

An incorrect price figure, measurement, requirement, company detail, calculation, date, or description of a material fact.

UPDATE

The earlier information was valid, but circumstances changed.

An update brings a page forward when costs, regulations, products, availability, standards, market conditions, or other relevant facts change.

Examples

New pricing data, changed product availability, newer code guidance, revised contractor requirements, or a more recent market range.

CLARIFICATION

The information was not necessarily wrong, but it could be misunderstood.

A clarification improves wording, adds necessary context, or explains an important limitation without changing the underlying factual conclusion.

Examples

Explaining that a cost range is a planning estimate, identifying a local limitation, or distinguishing a general rule from an exception.

WHEN WE ADD A CORRECTION NOTE

Material factual corrections should be visible to readers.

When an error could meaningfully change how a reader understands the subject, evaluates an option, interprets a number, or makes a project decision, we may add a correction note explaining what changed.

Routine editing that does not change the substance of the information generally does not require a correction notice.

HOW WE REVIEW A POSSIBLE ERROR

A correction starts with checking the underlying claim.

01 Identify the Specific Claim

We determine which statement, number, table, calculation, image, or other part of the page may be inaccurate.

02 Review the Evidence

We may return to source material, current documentation, public records, professional guidance, or relevant expert input.

03 Determine What Changed

We distinguish a factual error from newly changed information, missing context, or a difference in professional judgment.

04 Correct the Page

If a change is warranted, we update the affected information and add explanatory context when the significance of the change calls for it.

COST INFORMATION

A different contractor quote does not automatically make a published range wrong.

Home-service pricing varies by location, property condition, labor market, material selection, project size, access, permits, complexity, contractor scope, and other project-specific factors.

A real estimate that falls outside a published planning range may be useful evidence, but it does not by itself prove that the range contains an error.

When reviewing cost feedback, we look at the project details, geography, date, scope, and available supporting information before deciding whether the published data should change.

How We Build Cost Ranges →
TOOLS & CALCULATORS

A tool can need correction even when its assumptions are clearly disclosed.

Planning tools depend on inputs, assumptions, formulas, reference data, and the limits of the information available from a homeowner.

If a formula, unit conversion, calculation, or displayed result is wrong, we treat that as an error. If the calculation is functioning as intended but the underlying assumptions need to be refreshed, that may instead be an update.

CONTRACTOR & BUSINESS INFORMATION

Business information can change after it is submitted or published.

A contractor may change its service area, contact information, business status, credentials, services, availability, or other material information.

Submitted Information

Information supplied directly by a contractor may be updated when the business provides credible revised information.

Public Information

When appropriate, we may compare a reported change with an applicable public, licensing, regulatory, or business source.

Verification Language

Updating a contractor record does not mean every aspect of that business has been independently verified.

DISAGREEMENT IS NOT ALWAYS AN ERROR

Home-service professionals can reasonably disagree.

Some project questions do not have a single answer that applies to every property, climate, material, contractor, or condition.

A professional disagreement does not automatically mean published information is factually incorrect. When appropriate, the better solution may be to explain the conditions under which different approaches make sense.

REPORT A POSSIBLE ERROR

Found something that may need correction?

We welcome specific, evidence-based correction reports. The more clearly you identify the issue, the easier it is for us to review it.

Please include:
01

The page where you found the issue

02

The specific statement, number, or section in question

03

What you believe is incorrect or outdated

04

Supporting documentation or source information, when available

Contact Services.Contractors
WHAT A CORRECTION REQUEST MEANS

Reporting an issue starts a review, not an automatic change.

We may determine that the existing information is accurate, that additional context is needed, that newer information requires an update, or that a factual correction is warranted.

A company, contractor, advertiser, sponsor, source, or other interested party does not receive automatic control over our published conclusions simply because it requests a change.

Commercial relationships do not prevent us from correcting material errors or require us to change accurate information.

HELP US KEEP INFORMATION USEFUL

Specific feedback helps us investigate faster.

If you believe a page contains an important factual error or outdated statement, tell us what you found and include supporting information when possible.

Report an Issue
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