Standards for Contractor Participation
Services.Contractors expects participating home-service businesses to communicate honestly, represent their qualifications accurately, treat homeowners professionally, and take responsibility for the work and commitments they make.
Participation is not the same as an endorsement.
These standards describe the conduct and business practices Services.Contractors expects from businesses that may participate in contractor, project, partnership, content, or other programs.
A contractor appearing on Services.Contractors should not be assumed to have been independently verified for every credential, employee, service, project, or jurisdiction unless a specific verification status explicitly says otherwise.
Homeowners should still evaluate contractor suitability for their particular project, including applicable licensing, insurance, permits, scope, pricing, warranties, and contract terms.
What we expect from participating contractors.
These principles apply across service categories even though licensing requirements, project practices, and local regulations can differ by trade and jurisdiction.
Represent Your Business Accurately
Company identity, contact information, services, service areas, experience, credentials, availability, and other material business information should be accurate and reasonably current.
Work Within Applicable Requirements
Contractors are responsible for understanding and following licensing, registration, insurance, permitting, code, employment, safety, and other requirements that apply to their business and projects.
Communicate Professionally
Homeowners should receive clear, respectful communication about appointments, project questions, next steps, schedule changes, and information needed to evaluate the work.
Be Clear About Scope and Price
Estimates and proposals should give homeowners enough information to understand what is included, what may cost extra, and where important project uncertainty remains.
Advertise and Sell Honestly
Claims about pricing, savings, credentials, warranties, availability, products, experience, financing, or project outcomes should be truthful and not misleading.
Respect the Homeowner and Property
Contractors should behave professionally on the property, respect reasonable homeowner boundaries, and avoid discriminatory or abusive conduct.
Honor Agreements and Warranties
Contractors should make a good-faith effort to perform agreed work, follow the applicable written agreement, and explain delays, changes, or limitations promptly.
Address Problems in Good Faith
Complaints and project concerns should receive a professional response. A disagreement does not automatically mean a contractor violated these standards, but ignoring serious concerns is not acceptable professional conduct.
Know the difference between submitted information and verification.
Contractor information can come from different sources. The wording used on Services.Contractors should reflect what has actually been checked.
The business supplied the information in an application, profile, communication, or other submission.
Services.Contractors may review information or documentation relevant to participation.
We should use verification language only when an identified piece of information has actually been checked through an appropriate source or process.
Help homeowners understand what they are agreeing to.
Project documentation varies by service and jurisdiction, but important project terms should not be hidden behind a single headline price.
When appropriate to the project, contractors should make material terms clear before work begins and communicate significant changes before additional work is performed.
Project scope and major work included
Important materials, systems, or selections
Price, payment schedule, and material exclusions
Expected timing and known scheduling conditions
How additional or changed work will be authorized
Applicable workmanship or product warranty information
Project information should be used responsibly.
A contractor may receive information because a homeowner requested project help or chose to continue with a contractor conversation. That information should be treated as project information, not as unrestricted marketing data.
Contact information should be used to respond to the homeowner’s request and related project communication.
Do not unnecessarily expose homeowner contact, property, project, or other personal information.
Contractors should respect applicable opt-out requests and communication restrictions.
Homeowner information received through a Services.Contractors opportunity should not be sold or redistributed for unrelated purposes without appropriate authorization.
Tell us when something important changes.
Matching and participation become less useful when contractor information no longer reflects the actual business.
A license, registration, insurance policy, or other material credential expires or changes.
The company starts or stops serving a city, county, ZIP code, or state.
The company adds or stops performing an important category of work.
The business is no longer accepting the type or volume of projects previously indicated.
Material company identity or primary business contact information changes.
The business closes, changes legal status, or experiences another material change relevant to participation.
Serious concerns may affect participation.
Services.Contractors may review information suggesting that a participating contractor no longer meets applicable participation standards.
A homeowner, contractor, regulatory source, or other credible source may raise a concern.
We may review relevant records, communications, documentation, or publicly available information.
A contractor may be asked to provide updated information or respond to the issue.
Depending on the circumstances, participation may continue, be limited, placed on hold, or ended.
Standards improve the process, but they do not eliminate homeowner judgment.
Services.Contractors does not perform the home-service work simply because it introduces or provides information about an independent contractor.
Participation standards do not guarantee contractor quality, project outcome, price, availability, licensing status, insurance coverage, warranty performance, or homeowner satisfaction.
Homeowners should review the contractor and the specific proposal before deciding whom to hire.
Tell us about your business and the work that fits you.
Contractor applications collect information about services, project preferences, service area, availability, and business status.