Making Services.Contractors Easier to Use for Everyone
We want homeowners, contractors, and other visitors to be able to access the information, tools, forms, and resources available on Services.Contractors. This page explains our accessibility approach and how to report a problem.
Accessibility is part of how useful a website is.
Services.Contractors aims to make its website usable by people with a range of abilities, devices, browsers, input methods, and assistive technologies.
We use established web-accessibility guidance, including principles reflected in the Web Content Accessibility Guidelines, as a reference when designing and improving the site.
Accessibility is an ongoing process. A website can change as new pages, tools, forms, images, integrations, and third-party services are introduced.
We consider more than one way of using the site.
Accessibility can involve visual presentation, page structure, navigation, controls, forms, media, and compatibility with assistive technologies.
Perceivable
Information should be presented in ways that are not dependent on a single sense or visual cue.
Operable
Important controls and navigation should not depend only on a mouse or a particular type of interaction.
Understandable
Content, navigation, instructions, and errors should be reasonably clear.
Robust
Website structure should support modern browsers and assistive technologies where reasonably possible.
Important website functions should not depend only on a mouse.
Some visitors navigate websites using a keyboard or another input method rather than a mouse or trackpad.
Where possible, interactive controls should be reachable and usable through standard keyboard navigation.
Important information should not depend only on visual presentation.
We aim to make content readable and provide useful alternatives when an image or visual element communicates information needed to understand the page.
Informative images should have meaningful text alternatives where appropriate.
Text and important controls should have enough visual contrast to remain reasonably readable.
Important meaning should not rely solely on a difference in color where another cue can be provided.
Page layouts should remain reasonably usable when visitors enlarge text or use browser zoom.
Interactive features should explain what information is needed and what happens next.
Services.Contractors may include homeowner project forms, contractor applications, calculators, quizzes, contact forms, and other interactive features.
Form fields should have labels or instructions that identify the information being requested.
Users should be able to understand what a form or tool asks them to do.
When information is missing or invalid, an error should help identify what needs attention.
Controls should support keyboard use where the underlying function does not inherently require another input method.
Tell us which page or tool you were using and what prevented you from completing the task. That information helps us investigate the specific issue.
Website structure can affect how assistive technology interprets a page.
Visitors may use screen readers, screen magnification, voice-control software, keyboard navigation, alternative input devices, browser accessibility settings, or other assistive technologies.
Semantic headings, form labels, button names, link descriptions, text alternatives, and logical structure can help those technologies interpret website content.
Some site features may depend on technology operated by other companies.
Services.Contractors may use or link to third-party websites, embedded content, maps, advertising, forms, media, analytics, communication services, or other external technology.
We may not control every accessibility feature of a third-party service.
We do not assume that every page or feature is free of accessibility barriers.
Services.Contractors is an evolving website. New content, older material, third-party integrations, interactive tools, uploaded documents, or other components may occasionally create accessibility issues.
Automated testing can help identify some problems, but it cannot reliably identify every accessibility barrier. Manual review and user feedback can reveal issues that automated checks miss.
If you encounter a barrier, please report the specific page, feature, or task involved.
We use recognized accessibility guidance as a reference for improvement.
The Web Content Accessibility Guidelines, including WCAG 2.2, provide widely used technical guidance for making web content more accessible.
References to WCAG on this page describe a framework we can use when evaluating accessibility.
Tell us what prevented you from using the site.
Specific information helps us understand and investigate accessibility problems.
You do not need to provide unnecessary sensitive personal information simply to report an accessibility issue.
The page or feature involved
What you were trying to do
What prevented you from completing the task
The browser or device involved, if relevant
Assistive technology involved, if you choose to provide it
Tell us what information or task you are trying to access.
If a website barrier prevents you from accessing information or using a Services.Contractors feature, contact us and explain what you need.
Where reasonably possible, we can review the issue and determine whether the information or task can be made available another way while the underlying problem is investigated.
Accessibility work continues as the site grows.
We may review accessibility when creating new page layouts, forms, tools, navigation systems, media, or other features.
Reports from users can also help identify practical barriers that were not apparent during development or routine testing.
Let us know what happened.
Tell us which page or feature was involved and what you were trying to accomplish.