How We May Contact You About a Project Request
When you ask Services.Contractors for project help, you may provide contact information so we or a relevant independent service provider can follow up about that request. This page explains the purpose of those communications and the choices available to you.
Providing project contact information is meant to continue the project conversation.
If you submit a request for a home service, the contact information you provide may be used to respond to that request, clarify project details, facilitate a contractor introduction, or discuss next steps related to the project.
A project inquiry is not an obligation to hire, sign a contract, accept an estimate, or proceed with work.
Follow-up may take several forms depending on the information you provide.
The actual method used can depend on the contact details you submit, the nature of your request, and the service provider involved.
A call may be used to clarify the work requested, discuss availability, arrange an inspection, or continue a contractor conversation.
When applicable and appropriately authorized, text messages may be used for project-related communication such as follow-up or scheduling.
Email may be used to confirm a request, provide project information, continue a conversation, or share relevant next steps.
If your project information is shared with a potentially relevant independent contractor, that business may contact you about the request.
The party contacting you should be connected to the project request.
Depending on how the request is handled, communication may come from Services.Contractors or from an independent service provider that may be relevant to the project.
A contractor is an independent business. Its communications, estimates, services, agreements, and project performance are its own responsibility.
A project follow-up and unrelated marketing are not the same thing.
We believe the purpose of a communication should be understandable from the context in which your information was provided.
Communication connected to the request you submitted.
Promotional communication beyond the immediate project request.
Certain types of calls or messages can require additional consent.
Laws and rules governing telephone and text communications can distinguish ordinary project follow-up from certain automated, prerecorded, or telemarketing communications.
When a specific form of communication requires additional authorization, the applicable consent should be presented where the request for that authorization is made.
This page does not replace the specific disclosure that may appear next to a phone number field, checkbox, button, or other consent request.
A communication does not require you to purchase a service.
Receiving a project-related call, message, or email does not require you to hire the provider, accept a proposal, or purchase a home service.
You remain responsible for deciding whether to continue the conversation and whom, if anyone, to hire.
You may ask for certain communications to stop.
The way to stop a communication can depend on the communication channel and the sender.
You may tell the caller that you do not want additional calls from that party.
Where supported, follow the opt-out instructions included with the message or otherwise notify the sender that you want messages to stop.
Promotional emails should provide an appropriate way to unsubscribe when required.
A project request may involve more than one potential service provider.
Depending on the service, location, available contractors, and the way the request is handled, your project may be considered by more than one potentially relevant service provider.
This does not mean a specific number of contractors will contact you, nor does it guarantee that any provider will accept the project.
Communication depends on how your information is collected and used.
Our Privacy Policy provides additional information about how personal and project information may be collected, used, shared, or retained.
Our Project Matching Disclosure explains more about how project information may be shared in connection with contractor introductions.
A contractor relationship with Services.Contractors does not obligate you to hire that contractor.
Services.Contractors may receive compensation from contractors or other commercial relationships connected to referrals, matching, advertising, sponsorships, or participation programs.
That compensation does not create a homeowner obligation to respond, purchase a service, accept an estimate, or hire the provider.
How We Make Money →The disclosure next to a particular submission matters.
Different forms may collect different information or support different types of follow-up. For that reason, the language shown with the form should be read together with this page.
Review the wording next to the button, checkbox, phone field, or other submission control.
The form should help explain whether follow-up may come from Services.Contractors, an independent provider, or both.
The disclosure should help you understand what type of communication the submission supports.
If a requested form of communication is optional, you can choose whether to provide that permission.
Contact Services.Contractors.
If you have a question about a communication you received or how your project request was handled, contact us with enough information to identify the request.